Your're satisfaction is our goal and we are so confident of the quality of our products, we are willing to stand behind them. If you are not satisfied with your purchase for any reason, you may return it for a full refund less shipping within 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Products that carry a manufacturer's warranty or trial period may also be returned within the specified timeframe in the agreement. You must contact us for an RMA before returning it. Returns sent back without an RMA may be refused or delayed. You can request an RMA on the website, through email, or by calling us on the phone. Manufacturer's warranties and trial offers through the manufacturer may require return directly to the manufacturer. Instructions for return will be given wiht your RMA. Please note that the shipping is non-refundable and the buyer is responsible for return shipping.